Q1: Do I need to register or create an account to place an order?
A1: Yes, we recommend that you create an account on our website so that you can easily monitor and track your orders.
Q2: I placed a "Manual" order for a specific item through your Facebook Group. Should I also submit my purchase here?
A2: Unfortunately, we can not encourage this because we have two different Pre-order/Order listings: "Manual" and "Website".
Q3: What does “Manual” ordering mean?
A3: Manual ordering refers to placing your order through our Facebook Group instead of using our website.
Q4: I've pre-ordered a specific item previously, but I noticed it's already available on your Shopee/Lazada platform. Can I proceed to check out the item there instead?
A4: No, we currently do not allow that because the stocks listed there are strictly reserved for walk-in retail purchases only
Q5: My pre-order has arrived as per the notice from your team. Initially, I opted for store pick-up, but I've changed my preference and would like to switch to shipping instead. Is that possible?
A5: Certainly! Please inform our team or send us a message with your updated preferences, and we will do our best to accommodate your request.
Q6: I have a pending pre-order for which I've already deposited the required downpayment. However, I've lost interest in that item and would like to transfer the downpayment to a different item instead. Is that possible?
A6: Unfortunately, according to our terms and conditions, pre-order deposits are non-refundable and non-transferable